A 2-day training in Customer Servive was held for frontline staff of Goldcoast Securities on the 4th & 5th September 2008 at the Mascot Hotel . The training, facilitated by Bentil Consulting Ltd was on the theme “SUCCESS ON THE FRONTLINES”. Participants were mainly drawn from the Customer Service and Marketing Departments of the company.
Speaking to the participants, the Executive Director of Bentil Consulting Ltd, Mr. Kofi Bentil stressed on the importance of the Customer to every organisation and the need to establish good customer relations.
Some of the topics he spoke on included:
- Perception Cycle
- Roles of the Frontline
- Desirable frontliner traits
- Quality & Satisfaction and how they are related
At the end of the day, participants remarked that they were impressed and would recommend the training to every frontliner.