The Institute of Customer Management (ICM) organised an inaugural management training program at the M-Plaza Hotel, Accra on 25th April 2008.
Speaking at the training program as Consultant-Resource Person, the Executive Director of Bentil Consulting Limited; Mr. Kofi Bentil talked about customers and the importance of managing them. He threw more light on who “bad” customers were and the proper way to handle such customers.
He interacted with the participants, who were drawn from various sectors, including banking, insurance, pharmaceuticals, reatiling,
etc; as well as individuals.