A training program on Service for staff of M&K Ltd was held at the Coral Training Centre on the 2nd Aug 2008. The training, facilitated by Bentil Consulting Ltd was on the topic “SELLING SERVICES SUCCESSFULLY” and was attended by personnel drawn from the Sales as well as the Supply Departments.
Speaking to the participants, an Associate Consultant of Bentil Consulting Ltd, Mr. Tetteh Ayitevi emphasised the importance of Service in today’s corporate world. Some of the sub-topics he spoke on included:
- Sales process
- The Perception Cycle
- The Loyalty Ladder
- Understanding Customer Types
He interspersed his lecture with practical examples of cases relating to the subject topic.
At the end of the day, participants remarked that the training had been beneficial to them.